Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1) To personalize your experience
(your information helps us to better respond to your individual needs)

2) To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

3) To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

4) To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


5) To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Arenal Trips to inspire

Browse some of our favorite itineraries

Get excited and browse our selection of our favorite hand made tours including Arenal Costa Rica. From romantic honeymoons to family-fun; these are completely flexible and arranged to your needs.

8 days | $$$
Nature, Wildlife, & Family Fun

Climbing famous volcanoes, swimming in waterfalls. Walking through cloud forests, and soaking up the sun on beaches. This vacation: see it all, do it all, have it all.

Nature, Wildlife, & Family Fun
Costa Rica
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15 days | $$$
Knockin' on Paradise's Door

Sun, sand, and adventure –– the vacation you deserve is waiting for you in beautiful Costa Rica, where you’ll enjoy catamaran sailing, whitewater rafting, nature hikes, and more.

Knockin' on Paradise's Door
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15 days | $$
Senior Couple Nature Explorer

We had a wonderful trip. All arrangements were handled promptly and on time. With howler monkeys outside our windows and being able to walk right onto the beach, it doesn’t get better than this.

Senior Couple Nature Explorer
Costa Rica
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Make the adventure yours

My dream trip in Arenal

That I’ll spend with Group Type

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5 Starts View all reviews